Client and Policyholder Feedback
We are committed to providing an exceptional customer experience. We continually monitor our service performance and look for opportunities to innovate and improve. We regularly seek, and highly value, feedback from our clients and their policyholders. In a customer survey of over 350 insurance policyholders, undertaken in October 2021, 92% rated the service they received from e2e as “outstanding” with good and average ratings making up the remaining 8% of responses.
See what our clients and their policyholders have to say about e2e’s service below.
‘e2e instructed this morning and already picking up vehicle tomorrow. Really quickly dealt with which has helped progress this claim.’
Client feedback
‘Insured advised member was very nice and helpful when arranging to return personal effects’
Policyholder feedback from client
‘Policyholder called to say she has been very pleased with our service, she stated she was impressed with the engineer who called her to discuss the value said he was very friendly and helpful’
Client email
'Your staff are awesome, I was so shaken for days after the accident. Your staff, took me through everything and explained everything that was happened.The little bit of kindness, caring that was offered by both of the staff members I have dealt with are brilliant! It does restore your faith in humanity when people help and look out for you. I realise that to some people they might think I am going a little over the top, but at the time I was still worried about my son after the accident whilst making these arrangements and still in shock. Your team cared! Thank you. Respectfully to you as the managing director - you have a really great team there and have done you proud! Thank you for your time and that of your team.'
Policyholder email to member
