The e2e network brings together well established, progressive and trusted salvage agents, with more resource available than any other vehicle total loss management business in the UK.
Our members are committed to delivering market defining standards; providing you with exceptional service whilst taking care of your customers, when they need it most.
Our focus on consistent customer service sees us with a justified complaints ratio of <0.1%
end-to-end total loss vehicle management core strengths:
Delivering Excellence Differently
We are the UK’s only network of independent salvage and automotive recyclers. We are uniquely positioned to combine our members’ entrepreneurial drive, innovation-led enterprise, and best practice excellence to deliver clients the most efficient, reliable, commercially attractive, sustainable nationwide solution for vehicle salvage, disposal and reclaimed parts in the UK.
Economies of Scale and Service Certainty
Clients benefit from economies of scale via our UK wide operation and service certainty confidence.
We represent the flexibility, agility and capacity benefits of a multi-supplier approach without the additional management overheads.
Futureproof Capacity
Our intelligent capacity management process allows us to flex and scale our services to support clients with existing, evolving and future business needs.
Industry Standards
We have repeatedly raised the bar on what is required of an e2e member operation, monitored through annual audits. Where we have led, the industry has followed. All member sites are Authorised Treatment Facilities compliant with Environment Agency standards, where over 95% of end-of-life vehicles are recycled; driving sustainability and protecting the planet.
Superior Customer Experience
Our customers trust us to consistently deliver the market leading customer experience. We hold certificates for BS10002 Complaints Handling & BS8477 Customer Service Management and are the only organisation in the salvage and automotive recycling industry to achieve the BSI Customer Service Kitemark™. Attention to our customers’ experience translates to a complaint’s ratio of less than 0.1%; we have a deserved market reputation for outstanding service.
Leading the Reclaimed Parts Sector
Our clients have access to the largest inventory of reclaimed parts in the UK. All our members are VRA Certified to the UK Standard for Reclaimed Parts and parts supplied are quality graded and warranty assured. Over 97% of the parts that we deliver to UK bodyshops are used on vehicles being repaired, with the balance normally being returned only because they are no longer required. We are committed to helping our clients to reduce their carbon emissions through the use of reclaimed parts.
Tailormade Service
Our modular service offerings mean clients can design a total loss vehicle management solution tailored to their specific business requirements.
Operational Service Benefits
Stronger salvage resale values and faster revenue returns via our online auction SalvageMarket.
Informed decision making via our MI and unique data insights including region specific auction trends.
Reputation risk protection; certified destruction of all CAT A and B vehicles.
Business interruption protection due to the service continuity afforded by a network
Reduced moto claim costs and ESG benefits via access to the largest inventory of reclaimed parts in the UK.
Process streamlining via our emergency recovery assistance offering covering both total loss and repairable vehicles